Overview - Personalising your messages

You can use NHS Notify to personalise messages with details like a recipient’s name, appointment times, or reference numbers to your messages.

You can add personalisation fields to:

  • NHS App messages
  • emails
  • text messages
  • letters

You can personalise messages using data from the Personal Demographics Services (PDS), or your own custom data.

Adding personalisation fields to message templates

You’ll need to add personalisation fields to your message templates, to send personalised messages to recipients.

Use double brackets to add personalisation fields to NHS App message, text message, or email templates. Do not include spaces in your personalisation fields. For example:

Information:

Hello ((fullName)), your NHS Number is ((nhsNumber)). Your appointment is on ((appointmentDate)) at ((gpSurgery)).

Adding personalisation fields to letter templates

Use single curly brackets with d. at the start to add personalisation to letter templates. For example:

Information:

Hello {d.fullName}, your NHS Number is {d.nhsNumber}. Your appointment is on {d.appointmentDate} at {d.gpSurgery}.

You can read personalisation instructions while you’re editing a template.