Charges and how to pay

How charges work

We charge based on the number of messages you send, specifically letters and text messages.

These charges cover the direct costs of running the service.

Charging rules

As detailed in the memorandum of understanding and payment terms, the following rules apply:

• charges start from your service start date, or 1 August 2025 (whichever is later), as shown in your memorandum of understanding
• prices on our website do not include VAT – we’ll add VAT where it applies
• we may change prices or add new channels in future – these will automatically apply and we’ll give notice where we can
• you must not add extra margins or fees when charging any end user organisations – you can only pass on our costs

How to pay

Once you’ve signed the payment terms:

1. Send a purchase order (PO) to england.nhsnotifyinvoicing@nhs.net. Raise the PO based on your total expected annual charge across all message channels.
2. Charges will apply from your ‘service commencement’ date, which we’ll confirm with you.
3. We raise invoices monthly in arrears through NHS Shared Business Services.
4. You must pay invoices within 30 days.

If you have any queries about the value of invoices, email england.nhsnotifyinvoicing@nhs.net within 3 months of when you received the invoice.