Memorandum of understanding and payment terms: your agreement to use NHS Notify
To use NHS Notify, you must agree to the memorandum of understanding and payment terms.
We’ll send you this combined document during onboarding. You must sign it digitally and complete all the steps before you can start using NHS Notify.
A blank version of the memorandum of understanding and payment terms is available.
About the memorandum of understanding
The memorandum of understanding is a formal agreement between your organisation and NHS England.
If your organisation is part of NHS England, it is not legally binding.
If your organisation is not part of NHS England, it is legally binding.
The memorandum of understanding sets out how both parties will work together, including:
- how NHS England provides NHS Notify
- your responsibilities when using the service
- your responsibility to follow acceptable use policies
- how you agree to pay for the service
- your responsibility for organisations connected to NHS Notify
- how either party can end the agreement with 30 days’ notice
About the payment terms
The payment terms are included in the same document as the memorandum of understanding. They are a financial agreement that set out our charges and rules.
For a simple guide on payments, read Charges and how to pay.