Letters
The cost of sending a standard letter depends on the postage you use and how many sheets of paper you need.
NHS Notify’s standard postage is the default and most cost-effective option. It costs 64 pence to send a letter with one double-sided sheet of paper.
Prices include:
- double-sided black and white printing
- postage
- paper
- C5 size envelopes with an address window
- returned letter costs
- service costs
If your letter uses different postage or has more than one sheet of paper, the cost increases.
| Paper | Standard postage | Business class | First class |
|---|---|---|---|
| 1 sheet | 64 pence | 73 pence | £1.63 |
| 2 sheets | 67 pence | 76 pence | £1.66 |
| 3 sheets | 70 pence | 79 pence | £1.69 |
| 4 sheets | 73 pence | 82 pence | £1.72 |
| 5 sheets | 76 pence | 85 pence | £1.75 |
To use business class or first class postage:
- speak to your onboarding manager if you’re onboarding
- submit a case with ServiceNow (opens in a new tab) if you’re live with NHS Notify
View our delivery times.
Accessible formats
Accessible formats include the standard letter and the accessible format. Prices are based on the number of sheets of your standard letter.
Braille letters cost:
- £3.28 for a letter with one sheet
- £1.64 for each extra sheet
Audio CD letters cost:
- £6.45 for a letter with one sheet
- £3.23 for each extra sheet
Find out more about accessible formats.
Letter inserts
To include inserts such as leaflets with your letters:
- speak to your onboarding manager if you’re onboarding
- submit a case with ServiceNow (opens in a new tab) if you’re live with NHS Notify